Refund Policy
A legal disclaimer
Last updated on June 3, 2022
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Refund Policy - the basics
The return address is set by default to the third-party facility where the item was manufactured. When we receive a returned shipment, an automated email notification will be sent to you.
Returned by Customer - You must contact me before returning any products. Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse.
Returns for products as well as size exchanges are to be exchanged at your expense. If you choose to change sizes, you need to place a new order at your expense for a product in another size. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.
Wrong Address - If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address.
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).
What to include in the Refund Policy
Prior to any return, you must first send an email to this email address: armymerchhq@gmail.com to request a refund. We typically answer emails within 72 business hours. Once your email request has been acknowledged, you will be provided instructions on how to return your item.